jh888 Privacy Policy
— Your Data, Our Responsibility

jh888 ("we", "us", "our") operates the online gaming platform accessible at jh888.org. In providing the jh888 platform to players in Pakistan and other eligible jurisdictions, we necessarily collect and process certain personal information about the individuals who use our services.

We take the privacy of our players seriously. This Privacy Policy sets out in clear, plain terms exactly what data jh888 collects, why we collect it, how we use it, who we may share it with, and what rights you have in relation to your personal data. This Policy applies to all data collected through jh888.org, including through account registration, use of betting and gaming services, payment processing, customer support interactions, and our communications with you.

By registering an account on jh888 and using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This Privacy Policy should be read alongside the jh888 Terms & Conditions, which form the overall agreement governing your use of the platform.

For the purposes of this Privacy Policy, jh888 is the data controller in respect of the personal information of players who use the jh888 platform. As data controller, jh888 is responsible for determining the purposes and means by which personal data collected through jh888.org is processed.

jh888 operates under an international gaming authority licence. Our licensing obligations include specific data protection and player privacy requirements that complement the commitments made in this Privacy Policy. Compliance with those regulatory data standards is mandatory and forms part of our ongoing licence conditions.

Contact details for data-related enquiries are provided in Section 15 of this Policy.

jh888 collects the following categories of personal data from players, depending on the nature of their interaction with the platform:

3.1 Identity & Registration Data

• Full legal name (as it appears on your CNIC)
• Date of birth (for age verification)
• CNIC number and copies of CNIC documentation (for KYC verification)
• Registered email address
• Pakistani mobile phone number
• Residential address

3.2 Financial & Payment Data

• JazzCash or EasyPaisa mobile wallet account number (masked after verification)
• Bank account details for HBL, UBL, Meezan Bank, or other supported banks (account name and number, not full credentials)
• Visa/Mastercard details (card number masked, expiry date, billing name) where applicable
• Deposit and withdrawal transaction history on jh888
• Source of funds documentation where requested for compliance purposes

3.3 Gaming Activity Data

• Betting history across all sports markets, including cricket, PSL fixtures, and international events
• Casino and slot game session history, including bet amounts, game titles played, and win/loss records
• Account balance history and bonus activity
• Responsible gaming settings selected by the player

3.4 Technical & Device Data

• IP address at time of login and key transactions
• Device type, operating system, and browser information
• Session timestamps and duration
• Geographic location data derived from IP address (not GPS-level tracking)

3.5 Communications Data

• Content of live chat support conversations
• Email correspondence with jh888 support
• Feedback and complaint records

jh888 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings on jh888.
• Automatically during platform use — technical and device data is collected automatically when you access jh888.org, including through cookies and server logs as described in Section 11.
• From payment processors — when you transact via JazzCash, EasyPaisa, or a bank, confirmation data is received from those payment service providers to verify and record the transaction on your jh888 account.
• From identity verification services — where jh888 uses third-party KYC verification tools to authenticate CNIC documents, limited data may be shared with and returned from those providers as part of the verification process.
• From fraud and compliance screening tools — jh888 may use third-party services to screen accounts against sanctions lists and fraud databases as part of our anti-money laundering (AML) and regulatory obligations.

jh888 uses the personal data it collects for the following purposes:

jh888 does not use personal data for any purpose not listed above without first providing notice and, where required, obtaining your consent.

jh888 processes personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your account, provide gaming services, and process transactions is necessary for the performance of the contract between you and jh888 (as set out in the Terms & Conditions).
• Legal obligation: KYC verification, AML screening, age verification, and certain data retention practices are required by jh888's international gaming licence and applicable regulatory obligations. jh888 must process this data to remain compliant.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, and platform analytics are conducted on the basis of jh888's legitimate interests in operating a secure and compliant gaming platform, where those interests are not overridden by your privacy rights.
• Consent: Where jh888 sends optional promotional or marketing communications, this is done on the basis of your consent, which you may withdraw at any time by updating your communication preferences in your jh888 account settings or by contacting support.

jh888 does not sell your personal data. We may share limited personal data with the following categories of third parties, strictly for the purposes described:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa/Mastercard, and cryptocurrency processors receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data security obligations.
• KYC and identity verification providers: Third-party services used to verify CNIC authenticity and age receive the minimum data required to complete that verification. Verification results are returned to jh888 and stored on your account record.
• AML and fraud screening services: Player identity data may be screened against sanctions lists and fraud databases by authorised third-party compliance tools. This is a mandatory regulatory obligation.
• Game content providers: Providers such as Pragmatic Play and live casino suppliers receive anonymised session and bet data necessary to deliver their games and calculate outcomes. They do not receive your identity or payment data.
• Regulatory and law enforcement authorities: jh888 may be required to disclose personal data to gaming regulators, financial intelligence units, or law enforcement agencies where legally required to do so. jh888 will only make such disclosures where legally compelled and will notify affected players where permitted by law.
• Legal and professional advisors: jh888's legal counsel, auditors, and compliance advisors may access limited personal data where necessary to provide professional services to jh888 under strict confidentiality obligations.

jh888 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by our regulatory and licensing obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your jh888 account and for a minimum of five (5) years following account closure, as required by anti-money laundering regulations applicable under our gaming licence.
• Transaction and gaming activity data: Retained for a minimum of five (5) years from the date of each transaction or gaming session, in compliance with financial record-keeping obligations.
• KYC documentation (CNIC copies): Retained for the period required by our gaming licence authority, which is typically five (5) years from the date of verification or account closure, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the communication, unless the subject matter relates to a dispute or compliance matter that requires longer retention.
• Technical and device data (logs): Retained for twelve (12) months from the date of collection, unless required for an ongoing fraud investigation or regulatory matter.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of consent management.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual player.

jh888 respects the data rights of all players. You have the following rights in relation to the personal data we hold about you:

To exercise any of the above rights, please contact the jh888 data team at [email protected] with the subject line "Data Rights Request" and a description of your request. We will acknowledge receipt within 48 hours and respond fully within 30 calendar days. Identity verification will be required before any data is disclosed or modified.

jh888 implements robust technical and organisational security measures to protect the personal data of all players against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between player devices and jh888 servers;
• Encrypted storage for sensitive personal data including CNIC documents and payment information at rest;
• Access controls ensuring that personal data is only accessible to jh888 personnel who require it for their specific role;
• Two-factor authentication available for all jh888 player accounts to protect against unauthorised login;
• Regular security audits conducted by our internal compliance team and external security assessors;
• Incident response procedures to detect, contain, and notify affected parties in the event of a data security incident.

In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, jh888 will notify those players without undue delay and will fulfil any applicable regulatory notification obligations.

jh888 uses cookies and similar tracking technologies on jh888.org to provide, maintain, and improve the platform experience. Cookies are small text files stored on your device when you access jh888.org.

11.1 Types of Cookies Used

• Strictly necessary cookies: Essential for the operation of jh888.org, including maintaining your login session and enabling core platform functionality. These cannot be disabled without impacting your ability to use the platform.
• Performance and analytics cookies: Used to understand how players interact with jh888.org — which pages are visited most frequently, how long sessions last, and where technical issues arise. Data collected is aggregated and anonymised.
• Functional cookies: Used to remember your preferences on jh888, such as language settings and responsible gaming tool configurations, so that they persist across sessions.
• Security cookies: Used to support fraud detection and account security functions, including session integrity checks and suspicious activity monitoring.

11.2 Cookie Management

On your first visit to jh888.org, you will be presented with a cookie consent notice. You may accept all cookies, or configure your preferences to accept only strictly necessary and security cookies. You may also manage cookie settings through your web browser's privacy controls, though disabling certain cookies may affect the functionality of the jh888 platform.

jh888 does not use third-party advertising cookies or tracking pixels for targeted advertising purposes.

The jh888 platform is strictly for individuals aged 21 years and above. jh888 does not knowingly collect personal data from individuals under the age of 21. CNIC verification at registration is specifically designed to enforce this age restriction.

As an internationally licensed gaming platform, jh888 may process or store some personal data on servers or through service providers located outside of Pakistan. Where such international transfers occur, jh888 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy.

Such safeguards may include:

• Contractual data processing agreements with all third-party processors that impose data protection obligations consistent with international standards;
• Use of service providers that are certified under recognised international data security frameworks;
• Transfer impact assessments where required to ensure adequate protection in the destination jurisdiction.

By using the jh888 platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Pakistan as described in this section, where such transfers are carried out with appropriate safeguards in place.

jh888 reserves the right to update or revise this Privacy Policy at any time. When material changes are made — such as changes to the types of data collected, the purposes for which it is used, or the third parties with whom it is shared — jh888 will notify registered players via email to their registered email address and/or via a prominent notice on jh888.org.

The revised Policy will be effective from the date stated at the top of the document. We encourage players to review this Privacy Policy periodically to stay informed of how jh888 handles their personal data. Continued use of the jh888 platform following the publication of an updated Policy constitutes acceptance of the changes.

If you disagree with any changes to this Policy, you should cease using jh888 and may request account closure as described in the Terms & Conditions.

If you have any questions, concerns, or requests regarding this Privacy Policy or how jh888 handles your personal data, please contact our data protection team:

• Email: [email protected] (Subject line: "Privacy Enquiry")
• Live Chat: Available 24/7 on jh888.org

We aim to respond to all privacy-related enquiries within five (5) business days and to formal data rights requests within thirty (30) calendar days. When contacting us, please provide sufficient information to allow us to verify your identity and understand the nature of your request.